Help Desk

Contact Information

Help desk: 540-636-8509 option: 1


Current help desk hours

Monday - Friday

7:30 am - 4:30 pm

Please check this page regularly as hours may change depending on your needs for support.

Please provide the following information when you contact our help desk via email or phone:

  • Your name
  • Your contact (email or phone)
  • Your child's name
  • Your child's school
  • Your child's classroom teacher (if applicable)
  • Your child's grade level
  • If there is an issue with the Chromebook please provide the SN on the bottom of the Chromebook.
  • If we need to remote into their Chromebook we are going to ask you to log into the following site:
  • This link can be found in the student bookmarks if they are logged into their wcps Google account using the Chrome web browser or Chromebook.
Technology Status Dashboard

Check the Technology Status Dashboard for known issues and updates on service status.